How to Automate Customer Service Effectively Complete Guide As resolution processes change, AI ticketing can change how it sorts and tags conversations, assigning tickets and keeping agents on top of issues. When you’re a small business, doing more with less is the name of the game. Customer support automation is one way you can get […]
Category Archives: Artificial Intelligence
Tutorial: Using AWS Chatbot to run an AWS Lambda function remotely AWS Chatbot If you see a spike in traffic to a specific URL, you should investigate whether your application is working properly. The sample of requests contains up to 100 requests that matched the criteria for a rule in the web ACL and another […]